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FAQ
You can find those details and more over on our ABOUT page...
Clothing(12 months and up) can be returned for store credit. This does not include Swimwear, Undergarments or items marked Final Sale. Shoes, Jewelry, Accessories, Gifts, etc. are not eligible for returns at this time.
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Clothing Items cannot be worn, washed or altered in any way and must have the original tags attached.
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The items must be free of deodorant, perfume, make-up and other stains.
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If your return does not meet the above criteria please don't attempt to return it as your return will be denied. If you receive something you did not order or your item appears to be defective in any way, please email management@thepolkadotalley.com within 5 days of receipt of the package. All claims must be reported within 5 days with no exceptions.
To return a clothing item that meets the above criteria, please fill out our RMA FORM here. Send the form back to us with your return, the ship-date of the return must be within 7 days of receipt of the package. *Send the item and RMA Form to:
The Polkadot Alley
C/O Warehouse
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Most items ship within 1-3 days of purchase unless otherwise stated in that product's description. (Pre-Orders, etc).
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We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails.
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You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again.
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If you need an item by a specific date please contact us via Chat or Email before you place your order to confirm availability. Most personalized items ship in 2 weeks or less, but it's always best to chat or email with us if you are worried about a specific deadline. We want to make sure you are never disappointed so we are here to answer any questions you may have!
When you are ordering an item with a monogram always put the initials in the order you want them to appear.
